Dinobids process infographic.

What Happens After You Win an Auction

Keep an eye on your inbox for a “Auction Won” email. (Not sure which email address you signed up with? Click here to view your account information.)

Shortly after you receive your winning email and the auction closes, you will receive an invoice from DinoBids letting you know the final buying price. (Your winning bid + a 15% buyer’s premium and 7% Florida sales tax).

If the invoice does not appear in your inbox after a while, be sure to check any filtered folders or spam folders, just in case. If you believe you have won an auction and you are sure an email has not been sent, contact us immediately so we can determine whether there is an issue.

You will be able to pay your invoice in-person when you come to pick up your items. All payments are due at time of pickup, which is generally up to three business days after you win your auction. 

If you are unable to retrieve your items in person, contact us to arrange payment and shipping.

Please be aware that there is a 15% buyers premium for each successful auction, and a 7% Florida sales tax unless you provide proof of a tax exemption status.

To file proof of tax exemption, email a copy of your state’s tax exemption form to [email protected] prior to the closing of the first item in the auction. You must include AT LEAST the full name and email address associated with your bidding account in that email. Forms without this information will not be accepted. If your form is received after the auction has already ended, it will apply to future purchases but not the current auction. You will have to apply for a refund from the state. If you have any questions, please submit a contact form.

Note: Auctions are social in nature, and abandonment or unreliable payment by winners creates a negative experience for other users. Therefore, offenses of this nature may result in blacklisting from this site and its content.

Paying for Your Items

Credit Card or Debit Card Payments

We accept all major credit/debit cards, including Discover, Visa and MasterCard. 

Personal Check

We do not accept personal checks as a form of payment at this time. If you have questions, please email [email protected] or call 1 (800) 930-9895 to make arrangements for payment, storage and shipping.

Picking Up Your Auction Purchases

You can pick up your items at 580 Sanford Avenue, Altamonte Springs, FL 32701. We will be in touch to discuss scheduling your pickup, but generally we give approximately three days by default after you win.

If you need an extension for your pickup date, please contact us at [email protected] or call us at 1 (800) 930-9895. Note that any additional storage fees will be assessed for each calendar-day the items are stored.

Payment, including for any storage fees assessed, is due on pickup.

Shipping Your Items

If you will need any items shipped to your location, get in touch. We will also need to arrange for payment, via phone or online, before shipping your items. Shipping invoices are separate from purchase invoices and will be calculated based on the shipping address you provide.

Shipping to Canada? Items shipped via common carrier will require a broker to facilitate the import into Canada. Before we can process your shipment, you must notify us of the brokerage company you are using. Please let us know as soon as possible.

Once your carrier or packers have retrieved your items, DinoBids is no longer responsible for those items, and we will have no liability of any loss or damages incurred during transport. Accordingly, we recommend that you take advantage of shipping insurance whenever available.

Still Need Help?

Visit our frequently asked questions page to find answers that we may already have addressed, or contact us for further clarification and we’ll get back to you as soon as possible. Your input is appreciated and will help us better explain our process to future customers.