Bidding & Payment

How do I create an account?

You can create an account by clicking the “My Account” link at the top of the website.

You will need a verifiable email address in order to register and a verified credit or debit card to bid.

Further instructions can be found here.

Please read our Terms of Service before creating an account.

Why do I need to verify my payment details?

We want DinoBids to be a safe and secure place for anyone to bid online. In order to achieve this goal, we need to make sure every user in an auction is a serious bidder.

By verifying every user’s payment details, we minimize the risk of a bidder abandoning their winning auction.

How do I place a bid?

In order to bid on an auction, you must: Create an account, sign in, and verify your payment method. Instructions for verification can be found here.

Once you are ready to do to bid on an item, go to the auction and set your price in the box directly underneath the current bid.

You may also set your maximum bid. A max bid is useful when you won’t be able to watch the auction while it’s ending or you’re bidding on more than one item. This will allow you to put the maximum dollar amount you are willing to spend.

Please note that minimum bid amounts and increments may vary for each item. The bid increment will be preset in the box. You may increase your bid, but you may not decrease below the displayed amount due to the preset increment.

Example: The item you want is currently bidding for $15. You’re willing to pay, at most, $50 for it. You enter $50 into the box and click “bid” and the system will automatically raise your bid to one bid increment higher than the current bid.

If another user has already placed their max bid, the current bid will change to one bid increment over the other person’s max bid. So if you enter $50 for the $15 item, and someone has already set their max bid for $40 and the increment is $1, you will be winning the auction with a current bid of $41. You will automatically outbid anyone else who bids as long as they enter a bid lower than $50.

What if I accidentally set a max bid that is higher than what I am willing to pay?

If you have submitted a max bid that is an error, you must overwrite that max bid by selecting a new amount to be your max. This new amount may be lower or higher than the error. Just type that number into the text box, and it will become your new max.

Bids made in error must be corrected by the user in a timely fashion. DinoBids is not responsible for mistakes made by the bidder, up to and including the unintentional winning of items. If you find yourself entering an incorrect max bid and the current bid has risen higher than you are willing to pay, you will still be obligated to pay should you win the auction.

To be sure that you do not end up paying for an item you did not want, never bid on an item you do not fully intend to pay for.

If you have any questions please email [email protected] or call 1-800-930-9895.

How do I know if I've won an auction?

You will receive an email from DinoBids when you’ve won an auction.

You may also go into your “My Auctions” menu to see all auction activity, find the item which has closed and you should see a line of text reading “Congratulations, you have won this auction!”

If you have not won the auction, you will only see that the auction has closed.

What if I win an item I don't want?

As all bids are counted, we do not offer refunds or returns on items that are won.

This also applies to items that disappoint the winner in some way upon pickup. All items must be inspected for damage or defects before leaving the warehouse in order for the purchase to be disputed. Once the item is taken off the warehouse property, the item cannot be returned.

Users who violate the terms and conditions or undermine the integrity of our auctions in any way will be banned from this site.

What are my payment options?

We accept all major credit/debit cards as payment.

We do not accept cash, cashier’s check, money orders or personal checks at this time.

What if my organization is tax exempt?

Please be aware that there is a 15% Buyers Premium for each successful auction. (The DinoBids Buyers Premium is not a sales tax). If you are picking up items from our main location, you will also be charged a 7% Florida sales tax.

If your organization is tax-exempt, you must email a copy of your state’s tax exemption form to [email protected] prior to the closing of the first item in the auction.

You must include AT LEAST the full name and email address associated with your bidding account in that email. Forms without this information cannot be accepted because they cannot be matched to your user account.

If your form is received after the auction has already ended, then it will apply to future purchases but not the current auction. You will have to apply to the state for a refund. If you have any questions please email [email protected] or call 1-800-930-9895 for clarification or assistance.

After The Auction Ends

What happens after I win an auction?

Congratulations!

You will receive an email letting you know you won shortly after the auction closes. We will then email your invoice once all of your auctions are complete.

Our warehouse is located at 580 Sanford Lane, Altamonte Springs FL, 32701 you may pick up your winning items there.

Payment is due on arrival. If you are unable to pay or pick up your items within three days of winning, please get in touch with us at [email protected] or by phone at 1-800-930-9895 to arrange storage and/or shipping.

How much time do I have to pay for my won items?

You have approximately 3 days from the auction end time to pay for your purchase before it is considered abandoned and relisted for further bidding. Don’t wait!

We will store your items for free within those three days, if you can’t pay or pickup items within that time frame get in touch immediately so we can arrange storage and/or shipping.

All payment is due on pickup.

If you opt to retrieve or ship your item(s) after the 3-day window closes, you must make storage arrangements with us.

Note: Auctions are social in nature, and abandonment or unreliable payment by winners creates a negative experience for other users. Therefore, offenses of this nature may result in blacklisting from this site and its content.

How do I receive my order?

When you win an item, you will be told when and where you can pay for and pick up your item (usually at our warehouse within a few days of the auction closing). Please arrive on time at the location with payment in hand and the necessary help and transportation to move your item.

If you need your item to be shipped, please contact us about it as soon as the auction closes. Shipping costs will be applied to a separate invoice and will not appear on your auction invoice.

We ship your item(s) to you via regular carriers. Large or heavy item(s) may require specialty freight transport.

We will let you know what action you may need to take to ensure the arrival of larger item(s).

Can I pick up my merchandise outside of the designated pick-up day?

Yes, you may remove your item(s) from the facility outside of the designated pick-up days.

If you would like more information regarding storage setup, please contact us by email [email protected] or call 1-800-930-9895 to get more information.

Storing Your Items With Us

How much does storage cost?

Due to the limited amount of space our facilities have, items that remain at the facility past the designated pick-up day are assessed a storage fee for each calendar-day. The daily rate is based upon the amount of space the items take up.

Be mindful that we are not in the storage business, so space cannot always be guaranteed, and rates may fluctuate depending on demand and availability.

If you would like more information regarding storage fees please contact us by email [email protected] or call 1-800-930-9895 to get more information.

How many days can my items be stored?

Due to the limited amount of space our facilities have, storing items at our facility should be viewed as a short-term solution.

If you would like more information regarding storage terms please contact us by email [email protected] or call 1-800-930-9895 to get more information.

Interested in shipping options? Check out the Shipping page.